How do I change or cancel my order?

If you've purchased the wrong items, or even you've filled the wrong address and would like to make a change, please Contact Us as fast as you can. As we're fulfilling really fast after getting your order, we can not guarantee that your order will be changed successfully.

If you would like to cancel your order, we're hoping you can think over again. We believe you will be loving your items purchased from elon mart. If you decide not to ship your order, Please Contact Us within 1 hour.

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been shipped, you are welcome to return your items in accordance with our Returns Policy Once your order has been delivered to you.

When will I receive my order?

For orders ship to United States, it takes 7-14 business days.
For orders ship to US territories, Puerto Rico, Hawaii and Alaska, APO/FPO addresses, it takes 8-18 business days.
For orders ship to other countries, please find our Shipping Policy.

Why do I only receive part of my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible! Items which have inventory will be shipped first. You can log into your Account to check the shipping status and tracking number for each of item in your order.

If all the packages are all delivered and you believe there is item/items missing, please Contact Us.

What is my tracking number?

After delivery, the customer will receive a delivery confirmation email with a confirmation number.

What is the status of my order?

The customer will receive a confirmation email to prove that we have confirmed your order. It usually takes 3 to 5 days for processing before it can be shipped. After delivery, the customer will receive a delivery confirmation email with a confirmation number. To track your order, please visit https://www.17track.net/cn

Where is my order now?

To track your order, please visit: https://www.17track.net/cn    Enter your tracking number, and you can track your order.

Can I get a refund?

please read our Return Policy